Shipping
Can you ensure the timely arrival of my product package after placing an order?
We recommend using a secure and uncompromised mailing address accessible only to you for receiving our shipped products. While rare, instances of packages going missing in the mail can occur across industries. Upon shipment, we will promptly email you the tracking number.
What is the order cut-off time for same-day shipping?
Daily order processing concludes at 11 am, with all paid orders shipped, and tracking numbers dispatched to awaiting clients. If you place an order after 11 am, it will be shipped on the following business day. For orders submitted before 11 am with payments arriving afterward, the order will still be dispatched the next business day.
How does the tracking process for mail service work?
Each package sent via courier mail is assigned a unique ID tracking number. This number provides a comprehensive overview of the mail order product’s journey as it approaches its destination. We send tracking numbers to customers in the late afternoon on the day of shipment, as our shipping teams are occupied with packing slips until that time. Consequently, while mail order products ship midday, tracking numbers are relayed later in the day.
Where do you ship to?
Our shipping services are exclusively available within Canada. If you have any inquiries, please contact us via email at [email protected].
What is the expected time-frame for delivery?
Delivery times depend on the shipping destination. We utilize Canada Xpresspost, with delivery times typically ranging from 2 to 3 days. You can monitor the progress of your order by entering the tracking number provided in your order confirmation email into the designated field on CanadaPost.ca.